Company Overview

Duck Duck Rooter is a full-service plumbing company dedicated to meeting customers’ needs around the clock. We provide comprehensive plumbing services, competitive compensation, and a supportive benefits package. Our team handles the diverse demands of the industry with professionalism and reliability.

Schedule

On-call and regular hours

Night shifts, holidays, and weekends

Responsibilities

• Perform plumbing installations, replacements, repairs, and maintenance
• Diagnose and troubleshoot plumbing issues across all aspects of the plumbing industry
• Plan and execute jobs efficiently while ensuring high-quality workmanship
• Coordinate with customers to understand needs and provide clear explanations and estimates
• Maintain clean and safe work sites, adhere to all safety protocols and local codes
• Communicate effectively with team members and management regarding job status and any issues
• Use own tools and equipment as required (see Tools & Equipment below)
• Job scheduling and dispatch
• Creating and updating work orders, estimates, and invoices
• Recording time, material usage, and parts on jobs
• Accessing customer history, warranties, and service agreements
• Photo and note capture for job documentation
• Invoicing customers and processing payments (as applicable)
• Ability to generate and read service reports, quotes, and.

Qualifications & Skills

• Proven experience in all aspects of plumbing (residential and/or commercial)
• Strong diagnostic and problem-solving abilities
• Knowledge of local plumbing codes and best practices
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Valid plumbing license or be willing to obtain as required by local regulations
• Valid driver's license and clean driving record
• Must provide own professional tools
• Familiarity with service routing, inventory checks, and real-time communication with dispatch
• Proficient with ServiceTitan or equivalent field service management software

Benefits:

We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.
• PTO and Paid Holidays Available